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Brightspeed Customer Service - Secure all necessary state approvals to support the expansion of the fiber internet investment on the multistate land area Apollo/Lumen transaction on track to close in the early fourth quarter of 2022

Charlotte, NC – May 30, 2022 – announced today that it has received all major state regulatory approvals in the 20 states that have its operational footprint, marking an important milestone as the company continues to operate as a day. prepares for

Brightspeed Customer Service

Brightspeed Customer Service

It plans to invest more than $2 billion to build a network that will bring fast, reliable Internet and Wi-Fi to the Midwest, Southeast, and parts of Pennsylvania and New Jersey. The company's fiber optics transformation is expected to reach three million homes and businesses over the next five years, including many in rural and regional areas where fiber and advanced technology have not historically been deployed.

Fcc Approves Sale Of Lumen Assets To Brightspeed

Will be included in the assets of Local Exchange Carrier (ILEC) and the assets of Lumen Technologies (NYSE: LUMN ), which is the subject of a pending acquisition by Apollo Management Funds (NYSE: APO ). The parties are working to obtain final regulatory approval from the FCC in the third quarter of this year, and to close the transaction in the early fourth quarter.

"This is a very exciting and historic moment for our new company," said Tom Daly, vice president of public policy and government affairs. “These approvals are solid confirmation of the importance of closing the digital divide in communities across the country, and what it can bring to achieve this goal. We believe all customers should have access to the best broadband, whether they connect to our most copper network or our new cable platform. We are grateful to state regulators and our Lumen colleagues who worked hard with us over the past few months to finalize these approvals. "

Next-generation FTTP architectures are being developed to help accelerate deployment and market availability. The company uses the latest technological innovations, including XGS-PON, which is capable of Internet speeds of over 1Gbps, and supports multiple connected devices between homes and businesses for better Wi-Fi 6 performance and coverage.

"While we need final FCC approval before we can bring customers onto our network, our strategy and operations teams are constantly working on the design, manufacturing and supply chain preparations necessary to get off the ground. One day ,” Daly added. "We will be well-positioned to quickly accomplish our mission of bringing fast, reliable Internet and Wi-Fi to more homes and businesses."

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Headquartered in Charlotte, NC and expected to have assets and related operations in 20 states, it will provide bandwidth and communications services through a network platform capable of serving more than 6 million homes and businesses. The company aims to fulfill the digital divide by deploying a state-of-the-art fiber network and a customer experience that makes connected transportation simple and seamless. For more information about, please visit the company's website,  . You can contact the Enterprise Customer Support team directly at 833-369-1900 or visit our support center at https:///ew/contact-us-support.

How are outstanding billing disputes, both payables and receivables, on invoices converted to sales?

New EDI invoices are sent today to existing customer connections established with Lumen. Existing EDI customers will not need to take any action.

Brightspeed Customer Service

Will they have a new shipping address and banking information (if they expect to receive Electronic Transfer (EFT) payments from us?

Brightspeed Transaction Resource Center

After October 3, billing disputes will be resolved by the Disputes Team. Call 833-369-1900 or visit Customer Support | For more information.

No, only Ensemble BANs in the 20 states with ILEC services are involved in this transaction.

What happens to refunds with open tickets for Ensemble accounts that are not approved after Day 1?

BANs are assigned to Lumen and , so customers will have one account and one Lumen account. They will receive a separate fee from Lumen for retained national services and ILEC services, and a fee for local services they deploy.

Who Is Brightseed And Why Are They Taking Over Centurylink Services In My Area?

You will have access to the same tools within the Portal that you use to manage those accounts and services with Lumen. The portal allows you to view/pay invoices, access Bill Analyzer, create and manage repair tickets, access network visibility, etc. If you are a Lumen Management Company system administrator, you will be able to create and manage users between new. Portal too.

Your username is the same for the new portal, but you should receive a new, temporary password via email to access the new portal.

Do I need to do anything to upload the information history to my existing customer portal?

Brightspeed Customer Service

Never You don't need to do anything for information in your existing Lumen Management Center to get to

Computer Tomography With Operator Console, Brightspeed Elite 16

If you have the same billing account number, you will be able to access historical billing information. If your billing account number changes, you will no longer have historical billing information. Repair ticket history will not be available for switching accounts. For information about open repair tickets, please contact Enterprise Service Assurance at 833-363-2888.

Welcome messages are sent through various sources, including the US. Includes letters by mail, printed on current bill, or by email.

Lumen sells portions of its existing local carrier exchange (ILEC) business (currently operating under the CenturyLink brand) that serves consumers, small businesses, wholesalers, local companies, and enterprises. Government services in 20 Midwestern and Southeastern states, as well as NJ and PA, are as follows:

Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Genesis Congratulates Brightspeed

Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

The deal provides a powerful, scalable local network with operational and office support to meet rapidly growing demand for high-bandwidth connectivity and fiber technology.

Is a dynamic new company with industry leaders committed to improving the service experience for new and existing customers to build the next generation telephony and connectivity business. There are currently plans to invest at least $2 billion to build a network that will bring faster, more reliable Internet and Wi-Fi to the Midwest, Southeast, and parts of Pennsylvania and New Jersey. At closing, it included the assets of Local Exchange Carrier (ILEC) and related legacy operations of Lumen Technologies in 20 states and Apollo Global Management, Inc. Funds managed by affiliates will be owned. (NYSE: APO).

Brightspeed Customer Service

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